Healthy Express - First time shopping Tips
Q: Is this website trustworthy and safe for shopping?
This website is the official website set up by "Healthy Express Organic Shop", which wants to provide a more comfortable and convenient shopping interface.
For those unfamiliar with site operations, please refer to our Ordering Procedure.
Q: Is there any way to pay？
1. Credit card (PayPal / AsiaPay system support) / PayPal / X Pay (Buy Now Pay Later) / Google Pay / Apple Pay
2. Bank online (FPS) / offline (ATM / Bank Transfer) transfer
3. Octopus Payment / PayMe / AliPay HK / AliPay China
4. (For seniors or customers who are not familiar with electronic payment) Cash payment or physical Octopus card payment is available (only for orders shipped by us)
Q: Is there any way to ship？
Remember to select a Delivery District first during checkout, free shipping over $500. Dried Food $350 for SF Express Only.
As we want to meet the needs of customers, whatever you give us an order 3 days earlier , then you can choose any delivery date ( please select ✳️ Optional Delivery Days; Monday to Friday).
Our Delivery Schedule is here.
1. Zero Contact Delivery / Concierge Counter / To Door / Household maid / Family pick up goods on the ground floor (Free Delivery over $500)
2. Concessionary delivery / as long as the minimum requirement of $380 is met for free shipping (only for general organic vegetables, eggs, Emperor chicken, HK Black Pig, Fung Heung Yuen bread etc)
3. (Special price) Fruit and vegetable boxes, farm-direct orders, etc.: Starting from $200 or $250, depending on the minimum requirement of the product
4. Various Take-Points across all districts MOQ $400 or $30.
5. Cold Chain / Controlled temperature home delivery, Cash on Delivery $60 (home delivery will charge you $30 for handling fee)
6. To Door with Specified Time (order over $500 & surcharge $50)
7. Pick up on 7-11 convenience store (only for room temperature products, weight limit 5kg, not applicable to fresh ingredients)
8. Low-temperature cold chain home delivery cash on delivery $60 (home delivery will charge you $30 for collection fee； Controlled temperature / Frozen home delivery in outlying islands $180 (Excluded Tung Chung & Discovery Bay)
9. Urgent (Next Day) Delivery $60
10. Outlying Islands Delivery (Mui Wo, Cheung Chau, Lamma Island, Peng Chau, Outlying Islands, Lantau Island) (Delivery charge $180)
Q: Is it safe to pay for shopping on this website?
1. Very safe, credit card payment is charged by a third-party payment system, click Shopline, Asia Pay to see what company it is. The system can determine the customer's fraud risk level through AI and data computing, and decide whether to make customers undergo 3D authentication.
Customers can also use PayPal, Google Pay and Apple Pay, providing verification services centered on third-party verification.
2. X Pay service is a prepaid payment service launched by Hong Kong listed company Zero Finance in Hong Kong. It requires customers to say they want to spend in Hong Kong (GPS policy). Multiple authentications, ID card authentication and facial recognition verification are required when registering. Credit cards can only be registered once (credit cards with other people's identities can be used), providing complete security.
3. Our store is located at Room 1503, Yue Fung Industrial Building, 35-45 Chai Wan Kok Street, Tsuen Wan West. You can come to us directly if you have anything to contact us.
Q: When will I receive the product after placing the order？
Place an order before the early morning from Monday to Sunday (note: orders with Kamei chickens and Honwal porks placed after 3pm on Saturday will be shipped on Tuesday), if there is no shortage of stock, the stocking day will take 2 days. We do not deliver on Sunday, if you have to wait two more days, that is, we are waiting to transfer the goods, make reservations with fresh meat suppliers, contact the farm, wait for the air freight to arrive, wait for the farm to harvest, etc. We will use Office 35651770 / Mobile 94697496 / Customer Service 60801265 / Delivery 95555150 / 95555280 telephone notification, if possible, you can directly store the above company phone number, because availability of vegetables, fresh meats and poultry, air freight goods, etc. often need us to contact customers by phone, if you can't accept our company's telephone contact with you, or you can't accept the need to wait, please DO NOT ORDER on our website, we are not 24-hour delivery of major shopping platforms like supermarket, and we are not responsible for providing fast delivery of fresh ingredient, and we do not have plenty of stock. We are no difference from ordinary fresh organic product company.
Because every morning, we deal with thousands of ingredients for customers, please wait for us. In the morning, we prepare orders, which are usually delivered from 12:00 to 6:00 in the evening. Some ingredients are supplied with fresh meat (fresh chicken and fresh pork). The merchant didn't arrive at our hands until 2:00 pm, so the delivery will be slightly delayed. The delivery time will be around 3:00 to 7:00. If the ingredients are to be used on the same day, it may be affected, so be prepared psychologically.
Q: What should I pay attention to after placing an order?
1. Welcome to add our Whatsapp, we will notify you if you have any questions. It is to keep abreast of the status of the shipment progress. Later, we will improve the online WhatsApp customer service and notification service (95555280). Finally, welcome to join our 健康在你手 WhatsApp group for information we share anythings on a regular basis (in Chinese).
2. After placing an order, it is recommended to become a member of Healthy Express. After you become a member, you can see what you have ordered, re-peat an previous order items, and we will notify you by e-mail / SMS of every status of the order preparation and delivery, which is also a good medium to keep track of the progress of the delivery.
3. In addition, due to the prevalence of fraudulent calls and the busy schedule of many customers, we will use our Healthy Express phone number 3565 1770 and SF Express "safety call" (to protect customer privacy) to communicate and contact you. Please save the relevant phone numbers and pay attention to our order follow-up and delivery instructions.
Q: Will you be notified if GoGoX delivery is arranged?
The driver will be notified via WhatsApp that the order has been sent and the driver will be notified by phone 15 minutes before. Under normal circumstances, our delivery driver will deliver the goods to the door or deliver the goods on the lobby, and generally you will not receive the goods on the side of the road.
In some cases, we will arrange special delivery by GogoX. We will notify the driver to deliver the goods to your door. In this case, no additional surcharge will be charged. However, customers are requested to take into account the special circumstances of the driver (such as inability to park, driver ticket and parking surcharge), and customers are requested to cooperate with the driver and arrange with the driver to receive the goods at an appropriate location.
Q: I can't find the product I need on our website
If you need any ingredients that you don't see on the official website, please add our WhatsApp 94697496 directly to help you process them online, or give you priority to help you process them on the shelves.
We are still working hard to build, because there are thousands of ingredients, please wait for us (sweating~), if you need any specific products, you can contact us to help you put them on the shelves first, if you see the ingredients you need on this website, you can directly Order, no problem?
If you have any questions, you can ask our administrative colleagues, our store number is 35651770, or use the online feedback form or contact us by email: info@healthyexpress.hk.
Q: On other websites they offer me the possibility to place an order automatically, so I receive the same products every week, but without having to order every week. Then the money was deducted from my credit card. Do you have this function?
If you need the automatic order function, we have currently cancel this function due to operating costs.
Customers can choose:
- The "Homegrown Foods" Self-Selected Vegetable And Fruit Box can provide you with Western, Chinese and mixed vegetable boxes. We can specify your basic dishes for each week and personalise your needs. You can pay a lump sum advance of one month, three months, six months or one year, and we can provide you with a preferential price.
- In addition, we also have weekly "blind boxes": Farm-delivered Vegetable Boxes From Mrs. Lam's Organic Farm, and vegetable packs from Mrs. Chow's Happy Organic Farm that are delivered directly from the farm. However, their varieties need to be based on the supply needs of the farm and seasonal supply, so the selection will be relatively limited.
- In addition, for our local born Hong Kong people, they prefer to use our "Customer Credit Support Plan". Through a one-off shopping credit plan of $2,000, $3,000 or even $10,000, our customers can get a discount of no less than 15%.
- In addition, for customers who would like to re-order their past orders to us each week, the following methods can be used:
