Delivery Service Adjustment under Adverse Weather
Due to adverse weather conditions, the collection of the box to SF Express will be adjusted to one hour before the issue of the Typhoon Signal No. 8. Same-day delivery services will be temporarily suspended, and the already shipped orders' delivery time will be delayed (For details, please whatsapp us). We apologise for any inconvenience caused.
- If a Black Rainstorm Warning or Typhoon Signal No. 8 or above is in effect before the trip begins, all delivery will be suspended.
- For your order, if a Typhoon Signal No. 8 or above is hoisted at the time of pick-up or even 4 hours before the announcement, we cannot send the box to you until the signal is cancelled.
- If the Black Rainstorm Warning or Typhoon Signal No. 8 or above is lowered during the Delivery Date period, the delivery will be normal.
- During Red or Amber Rainstorm Warnings or when Typhoon Signal No. 3 is in effect, all delivery will be resumed ASAP.
- The self-collection point at Yu Fung Industrial Building, Chai Wan Kok Street, Tsuen Wan will still operate as usual during the storm, but you should check with us for order or arrival details before departure.
- SF pickup Points and SF stores will continue to operate until 2 hours* after the issue of Typhoon Signal No. 8.
Affected Delivery Service:
1) Door-to-door delivery service will be suspended. Same-day delivery services will be temporarily suspended too (affecting orders contains porks, chicken, fish, dumplings).
2) Delivery for all uncollected orders will be suspended. We will notify customers through WhatsApp or by phone according to the priority of the orders in sequence.
3) If the courier has already collected the item, they will contact the recipient to arrange delivery once the Black Rainstorm Warning or Typhoon Signal No. 8 or above is cancelled.
Customer Service Hours (95555280 / 35651770 / 94697496):
Normal service will be maintained until 12:00 midnight.
* (* 852Z353 Ma Wan SF Station and 852YMCM Kwun Tong Yue Man Center SF Station are open until 18:20 / 852Z353 馬灣順豐站、852YMCM 觀塘裕民中心順豐站的營業時間至18:20)
Stay safe and dry ☔️
