Instructions for placing overseas orders from Hong Kong グローバル配送サービス
When using the company's services for the first time, we strongly recommend that you read the information of this article first to understand the restrictions in various places!
Definition
1.1 "Customer" refers to the orderer, recipient or person who placed the order as stated in the order.
1.2 "Delivery Company" and "Logistics Company" refer to Hongkong Post, S.F. Express (Hong Kong) Co., Ltd., UPS or DHL Express (if applicable), or other delivery companies, branches, associated companies, and agents receiving the express or an independent contractor.
1.3 "We" refers to Wing Hing Wai Organic Farm, Healthy Express Organic Shop or Healthy Express (abbreviated as HE).
1.4 "Express shipment" refers to all packages agreed to be accepted by the delivery company in a single order.
1.5 "Personal data" refers to any data that can be directly or indirectly related to an individual, through which the identity of the relevant person can be practicably determined, and the existence of the data is in a form that can be practicably inspected and processed.
1.6 "Terms and Conditions" refers to these terms and conditions, which may be changed by Healthy Express at any time without prior notice. For the avoidance of dispute, any amendments are immediately effective and binding upon posting on our official website.
1.7 "Waybill" includes any shipment identification code or document produced by Healthy Express platform system or the sender's automatic system, such as labels, barcodes or waybills and any electronic versions thereof.
The upper limit is 30 KG per carton (the higher actual weight and volume weight)
- If a box exceeds 30 KG (the higher of actual weight and volume weight), an additional HKD 100/box is required.
- If a box exceeds 40 KG (the higher of actual weight and volume weight), an additional HKD 600/box is required.
Terms of Service
Wing Hing Wai Organic Farm (Brand: Healthy Express, Homegrown Foods) acts as on behalf of the client to ship the order items.
The embargoed/restricted list and the following terms are determined to protect the interests of both parties. The sender is responsible for reading carefully before posting. If you have any questions/inquiries, please consult our company before posting.
We reserve the right to change the terms and conditions at any time without prior notice. In case of any dispute, we reserve the right of final decision.
It is recommended to read all the terms carefully before using the company's services. All terms and conditions will be updated from time to time. In case of dispute, please refer to the latest version published on this page. Please pay attention.
If there is any discrepancy between the English and Chinese versions of the terms, the Chinese version shall prevail.
Customs clearance
4.1 According to the import and export rules, for import/export items, except for items generally exempted from customs declaration*, the customer must submit a complete import/export declaration form to the customs within 14 days after the import/export of the items, otherwise a fine will be charged.
*For details of general exemption items, please refer to below:
- Items generally exempt from customs declaration:
- Samples of any product valued below HK$1,000, and any items clearly marked as being distributed free of charge for the purpose of promoting the product.
- Transshipment cargo carried under a through bill of lading or through air waybill.
- Advertising materials, and any items clearly marked as being provided free of charge.
- Personal baggage, including any import or export items not for trade or commercial purposes.
- Imported or exported items solely for exhibition purposes, and to be re-exported or imported after the exhibition.
- Personal gifts for which the recipient is not required to pay or will not pay.
- Imported or exported items solely for sporting events, and to be re-exported or imported after the event.
4.2. The customer entrusts us as an agent for customs clearance and delivery of express shipments through customs. YouHealth can complete or entrust a third party (such as a delivery company) to complete or entrust a third party or forward the shipment to the recipient's customs broker or other address in accordance with the requirements of a reasonably considered authorized person.
4.3. The delivery company will assist the sender in customs clearance and other procedures, and such assistance will be at the customer's (including the receiver's) own risk and expense. Should customs authorities require additional documentation for the purpose of confirming export/import declarations, it is the customer's responsibility to provide the required documentation at his own expense.
4.4 HE will evaluate and analyze the freight and tariffs of each package to ensure the smooth customs clearance of each package. However additional charges are not included in the system shipping cost and we may charge additional charges. If the package is not successfully cleared through customs, all costs (re-delivery, return costs and customs clearance costs) will be borne by the customer.
Import Tax and Duties
What we commonly call customs duties are actually import tax and duties. Tax and Duties are two different concepts.
Tax generally refers to GST (Goods and Services Tax) or VAT (Value Added Tax). The amount of tax is levied based on the total value of the package.
Duties are customs duties, and the amount of customs duties is levied based on the nature of the goods.
customs duty
+VAT/GST
=Import Tax
For example: If you send clothing worth USD 1000 to the US, and the US VAT/GST rate for imported goods is 10%, and the US customs duty on clothing is 10.3%, the import tax you will pay will be approximately USD 203 ($100 + 103) plus customs clearance fees.
Import duties are taxes levied by the local government on imported goods according to regulations when the goods are imported into a country or region. Different categories of goods will be subject to different levels of taxation.
In short, if you have a package being shipped overseas, whether by air or sea, it must go through the import process. After inspection and release by local customs, import duties will be levied.
Since all customs duties are determined by the customs authorities at the destination country, the exact amount will only be confirmed after the package arrives at its final destination.
Delays
HE will use reasonable efforts to dispatch the shipment in accordance with its normal shipping standards, but these standards are not binding and do not form part of the contract between YouHealth and the sender. HE will not be liable for any loss or damage caused by shipping delays. This time is not guaranteed and is not part of the contract.
If there is any discrepancy between the English and Chinese versions of the terms, the Chinese version shall prevail.
Shipping Fee information
The customer needs to select the appropriate delivery and payment method in the order, and the customer needs to pay the order amount of the goods and freight cost in the order information in full. The freight displayed in the order information is only a preliminary evaluation fee.
Surcharges
Major Courier Service Fee Adjustments and Updates:
# The fuel surcharge rate is calculated based on the real-time price of jet fuel per gallon in the U.S. Gulf Coast (USGC) as published by the U.S. Department of Energy (EIA) 2 months prior.
UPS
Effective Date: December 21, 2025 View Details
FedEx
Effective Date: January 5, 2026 View Details
DHL
Effective Date: January 1, 2026 View Details
SF
Fuel Surcharge Details
In January 2026, the fuel surcharge rate was 20.50%.
In December 2025, the fuel surcharge rate was 19.75%.
Aramex
Effective Date: January 1, 2026 General Shipping Rate Adjustment: 4.9%
EconomiQ
Effective Date: December 22, 2025 Countries Affected by Price Adjustment: Saudi Arabia, UK, Chile
APG
Notice: Fuel Surcharge (from Hong Kong to Australia)
Effective Date: December 8, 2025 Fuel Surcharge Rate: HK$36.50/KG
Notes:
1. The fuel surcharge will be added to your order price.
2. The fuel surcharge is calculated based on chargeable weight.
Understand the restrictions of various places!
Customers need to select appropriate delivery and payment methods in their order. Customers must pay the full order amount, including both goods, taxes and shipping costs, as shown in the order information. The shipping cost displayed in the order information is only a preliminary estimate.
Shipping Information - Understand Local Restrictions!
General Restrictions
To ensure smooth shipping, please confirm the following items:
Batteries and Restricted Lithium Battery Products
Includes lithium batteries, wet batteries, external chargers (urine bags), pure battery cells, etc.; products with lithium batteries must comply with aviation safety regulations and have a color label.
Weapons and Knives
Includes knives, firearms, ammunition, self-defense equipment (iron lotus), imitations, and parts, etc.
Hazardous Materials and Biological Products
Includes flammable, corrosive, and explosive materials, live animals and plants (turtles), and seeds, etc.
Tobacco, E-cigarettes, and Drugs
Includes cigarettes, e-cigarettes, tobacco, traditional Chinese medicine, illicit drugs and their products.
❗️Outer packaging must not contain any hazard labels
The package must not contain any hazard materials, and the outer packaging must not bear any hazard labels (as shown below):
Dangerous label: The outer packaging does not contain any hazard labels.
🚫 Other Prohibited Items
- All Chinese medicinal herbs, dried goods, and processed meats, such as shiitake mushrooms, fish maw, and ham.
- All liquids, including condiments such as sauces and oyster sauce.
- All powders, including cosmetic powder, green tea powder, gelatin powder, or packaged instant noodles containing seasoning powder.
- Valuables (over US$50,000) and gold or other precious metals.
⚠️ Restricted Items (Permitted Under Certain Conditions)
The following items are not entirely prohibited from shipment; some international courier companies may accept them under certain conditions (such as providing a commercial invoice).
Food
Dried seafood, instant noodles, biscuits, tea, etc.
Health Products
Health supplements, such as vitamin pills.
Products Containing Medications
Eye drops, over-the-counter cold medicines, prescription drugs, anti-inflammatory ointments, pain relief patches, etc.
Products Containing Lithium Batteries
- Mobile phones, laptops, Bluetooth speakers/headphones, etc., must comply with IATA UN3481 regulations.
- Electronic products with non-removable batteries, where the battery capacity does not exceed 20000mAh and the battery cannot generate power above 5V.
- Electronic products below PI967 Section II.
#Different countries have different restrictions on the import of various electronic products
Low-alcohol beverages
Alcohol content not exceeding 24% (such as beer, wine, etc.)
Wireless products
Radio transceivers, all radios and equipment including Bluetooth/Wi-Fi devices
Liquids, powders, pastes, or gels
All non-alcoholic cosmetics, skincare products, personal care products, etc.
Air guns (replica guns)
Air guns, replica guns, or related accessories/parts with an alcohol content of less than 2 joules.
❗ UPS No Food Shipments Notice
(December 2021)
Effective immediately, all food items, including dry goods without powder or liquid, canned goods, and sealed food packages, are prohibited from being shipped via UPS.
Hong Kong to Mainland China 🇨🇳
According to Chinese laws, all personal imports must be registered with their real names, and all services sent to China must provide the recipient's ID number/residence permit number. If not provided, we will ask for the recipient's ID card from the customer positive and negative sides of . If the recipient is an individual, regardless of the value of the declared item, proof of the value of the item (shopping receipt, screenshot of online shopping, copy of invoice, etc.) must be provided.
Import express tax information that needs to be paid by the recipient customer in the mainland when sending the package.
Prohibited Items Between Mainland China and Hong Kong and Macau:
1. 47 commodities, including soil, logs, charcoal, forest litter, peat (peat), silica sand, quartz sand, and other natural sand and gravel, redwood, seeds (other propagation materials), animals and plants, cigarettes, various fertilizers, alcohol, copper, aluminum, and other primary profile raw materials, medications, milk powder, meat, "three-no" products from unbranded ingredient manufacturers, dried goods such as ginseng and fish maw, bird's nests, rice, flour, seeds, frozen food, vegetables, fruits, foods originating from Japan's radioactive areas, used electromechanical products such as old televisions, old refrigerators, old washing machines, old room air conditioners, and old microcomputers, automobiles using CFC-12 as a refrigerant, including automobile air conditioning compressors (including air conditioners) using CFC-12 as a refrigerant, potassium chlorate, ammonium nitrate, and other items that violate import and export control requirements.
2. Special Controls for Shipments from Hong Kong to Macau: Food.
See attached Prohibited Items list for China Import Regulations
Ship to Taiwan 🇹🇼
According to the laws of Taiwan, all personal imported items need to be registered with real name. All services sent to Taiwan need to provide the recipient's ID number/residency card number. The customer inquires and asks for the recipient's ID number / residence permit number, and the customer is responsible for the delay of the package caused by this.
Delivery range in remote areas of Taiwan: For inquiries in remote areas, please click here.
Ship to UK 🇬🇧
Since the UK left the EU, the UK government has made some major changes to VAT for importers and exporters. The total value of goods imported into the UK (including England, Scotland and Wales) is less than or equal to £135 (excluding freight and insurance, and any other identifiable duties and taxes), and the supply VAT (supply VAT) ) in lieu of import VAT, which is collected by the seller at the time of sale and paid on regular VAT declarations.
As long as you purchase items from overseas in the following ways, you need to pay:
- Items purchased online
- Purchased overseas and sent back to the UK
- Gift
Total Value Calculation
Value-added tax (VAT) and customs duties (Customs Duty) are calculated as follows:
VAT
((value of shipment + postage + packing + insurance) – £39) x 20% + post office handling charges
Customs Duty
((value of shipment + postage + packing + insurance) – £135) x 2.5% + post office handling charge
1) Dried seafood, seasonings and sauces need to use UPS/DHL/Hong Kong Post for independent customs clearance and cannot use our Service.
2) If there is a TOR 1 tax-exempt person, you need to fill in the TOR No. when placing the order, and send the TOR file to the customer service. We do not charge additional fees for TOR 1 tax-exempt persons, so Healthy Express's responsibility is only to assist customers to declare. If the tax is unfortunately charged in the end, customers can refer to the TOR1 VAT refund steps to fill in the C285 form and need to refund the tax to HMRC.
See attached Prohibited Items list for UK import restrictions.
Ship to Canada 🇨🇦
The Canadian import duty-free allowance is only CAD 20, so the general courier package sent to Canada will definitely be taxed. Healthy Express recommends customers to use prepaid Tax Service, 7-12 days to arrive, including tax and customs clearance, the recipient does not need to deal with any logistics issues, it is very suitable for gifting to relatives and friends, to avoid the recipient's embarrassment due to tax payment.
*The tax package is only limited to general goods (general goods, non-high-value items) and sensitive goods (cosmetics). If you are not sure, please contact customer service staff.
*High value items, such as mobile phones, computers, cameras, will not be tax-included. However, it is still possible to use UPS/DHL/Hong Kong Post to ship to Canada, and the recipient will pay 5-25% (GST/HST) tax, which varies by state.
See attached Prohibited Items list for US / Canada import restrictions.
Ship to Australia 🇳🇿
Sending food containing medicinal ingredients (except Western-style health products such as vitamin pills) and tea bags, snacks and dried Food must use UPS/DHL/Hong Kong Post.
Ship to USA 🇺🇸
importing food into the usa
The following are considered food items by the Food and Drug Administration (FDA):
- Dietary supplements and food ingredients
- Beverages (including alcoholic beverages and bottled water)
- fruits and vegetables
- Fish and Seafood
- Dairy and Eggs
- crops as food or food ingredients
- Canned & Frozen Foods
- live edible poultry
- Baked Goods, Snacks, Candy & Gum
- Animal Feed & Pet Food
U.S. Tariff Regulations
Tariff (tariff/duty) is a tax levied on the value of goods. U.S. tariffs are divided into ordinary tariffs, temporary tariffs or additional tariffs, and different tariffs are levied according to different origins or import sources. For example, in March 2018, the President of the United States announced that the United States would impose additional tariffs on certain imported products from the Chinese mainland. You may have heard the news that the United States changed the preferential tariff status of Hong Kong earlier, or that Hong Kong products should be marked as made in China when imported into the United States; Chinese goods on the list are subject to higher import duties. Individual U.S. states or regions may charge sales tax or other local taxes, which importers may need to pay along with customs duties.
UPS/DHL/Hongkong Post must be used to send items containing medicinal ingredients (except Western-style health products such as vitamin pills) and tea bags, snacks and dry goods.
If shipping from Hong Kong to the United States, in most cases an import declaration form from the US Customs is required. We will complete the "Required Information for Prior Notice to the Food and Drug Administration (FDA)" and attach it to the shipping documents to ensure that all necessary details are attached, and the product is accurately described and securely affixed to the outside of the shipment or package . Our sender needs to clearly provide the following information:
- The seller's name and address, and an English description of the item. Item descriptions must be detailed and accurate, listing materials such as antique silver teapots or silk kimonos. Because this information will determine the classification number and tax rate assigned by customs when the goods arrive in the United States, if the information is incorrect, you may pay the wrong (eg higher) tax rate for the goods. If it is so inaccurate that it appears to be intentionally misleading, US Customs will randomly inspect packages and potentially seize your shipment and possibly charge you a fine.
- The quantity of each type of item being shipped.
- The purchase price in U.S. dollars, and provide the unit price (if more than one item was purchased), and the total value of all similar items. Some people either want to avoid customs duties, or don't want people to know the value of an item to avoid it being stolen. However, it is illegal to falsely declare the value of the goods on the customs declaration form. If the buyer and the seller want to prevent theft, both parties should negotiate to insure the package.
- The country of origin of the product itself (not necessarily equivalent to the country where the item was purchased).
Shipments require a copy of the Prior Notice confirmation for that shipment, and the Prior Notice confirmation number must be clearly marked on the shipment invoice. "Food" or "Food Stuff" must be marked on the bill of lading.
Item value Customs clearance requirements
$2,000 or more is held in the mail facility until you can arrange official entry. This may involve hiring a customs broker to help you clear customs, or submitting the documents yourself.
$800-2,000 US Customs officials will usually prepare the import documentation, assess appropriate duties, and release delivery.
Under $800 usually clears without any additional documentation from US Customs.
Sending food containing medicinal ingredients (except Western-style health products such as vitamin pills) and tea bags, snacks and dried Food must use UPS/DHL/Hong Kong Post.
What types of commodities are exempted?
The following are exempt from Prior Notice requirements:
- All Personal food shipments: Food in household goods, food items sent person to person for non-commercial purposes.
- Food purchased by a traveler and mailed or shipped to the traveler's U.S. address by the traveler;
- Gifts purchased at a retailer and shipped by the purchaser, not the the retailer;
- Food contained in diplomatic pouches.
Note: This does not include shipments sent from a retailer (e.g. from us) or distributor to an individual. Such shipments do require Prior Notice.
The FDA has the sole authority to determine the scope of the covered commodities. Further details are available on the FDA Website.
For US IMPORT REGULATIONS: please read this article.
Shipping from Hong Kong to the Philippines 🇵🇭
The most commonly used courier services for shipping from Hong Kong to the Philippines include: UPS, USPS, DHL, FedEx, Aramex, and EconomiQ. For shipping from Hong Kong to the Philippines, you can choose international couriers such as DHL, UPS, and FedEx (fast, approximately 3-8 business days, but more expensive) or Hong Kong Post/regular mail/sea freight (cheaper, but slower, approximately 8-11 business days or more). Costs depend on weight and speed. Common items (clothing) are relatively easy to ship, but food, medicine, and batteries require specific courier services and are more complicated. Be sure to confirm prohibited items (drugs, weapons, spray, live animals) and items requiring customs declaration, and consider purchasing insurance.
Customs duties are taxes levied by the Philippines on imported and exported goods. Regardless of the declared purpose, customs will determine the duties based on factors such as the value and quantity of the goods.
Shipping Notes
- Calculation Method: Volumetric weight (length/width/height/5000) or actual weight, whichever is heavier.
- Prohibited items: Drugs, weapons, sprays, live animals and plants, diamonds, gold, meat and dairy products containing liquids/powders, etc.
- Special items: Food, medicine, cosmetics, electronic products containing batteries, etc., must be shipped through specific courier companies, and allow for longer customs clearance times.
- Fragile/high-value items: We recommend reinforced packaging and purchasing shipping insurance.
Information of Other Countries
- Send parcel to Thailand 🇹🇭
- Hong Kong to Japan 🇯🇵
- Hong Kong to Korea 🇰🇷
- Hong Kong to New Zealand 🇳🇿
- Hong Kong to Singapore 🇸🇬
- Hong Kong to Indonesia 🇮🇩
- Hong Kong to Australia 🇳🇿
- Hong Kong to Vietnam 🇻🇳
- Hong Kong to EU 🇪🇺
- Hong Kong to Malaysia 🇲🇾
List of prohibited and controlled items from other countries: Details
Is there a limit on the size and weight of each box?
Actual weight VS volumetric weight, whichever is higher.
Volumetric weight calculation formula:
Length (cm) × Width (cm) × Height (cm) ÷ 5000 = (kg)
example:
Volume weight: length 30cm × width 30cm × height 30cm ÷ 5000 = 5.4KG
Actual weight: 4KG
The final freight is calculated at 5.5KG.
If a box exceeds 30 KG (the higher of actual weight and volume weight), an additional HKD 100/box is required.
If a box exceeds 40 KG (the higher of actual weight and volume weight), an additional HKD 600/box is required.
Basic compensation
1. Shipments with a declared item value exceeding HK$500.
1.1 The company's maximum compensation amount for each order is HKD 500. If the value is too high, insurance must be purchased separately. If any loss occurs, the customer shall bear all risks by himself.
1.2 The basic compensation will be compensation for the loss of the package, and the compensation for package damage is difficult to determine, so the investigation report of the transporter will prevail; if it is the responsibility of the transporter, the insurance will cover the declared value of the sender's order in our company Compensation up to HK$500.
1.3 Fragile items are packaged by our company, which may incur additional costs. If the value of the item exceeds HKD 500, the customer needs to purchase additional insurance.
2. Shipments with a declared item value not exceeding HK$500.
2.1 The company will compensate the value of the lost items, the maximum compensation amount is HKD 500.
