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FREE food packs to those in need. Register for FREE or purchase our Imperfect Food Pack at $160! Detail here.

We are now offering consumption point rebates, where you can use points to rebate 10% of the order amount. The promotion period is limited!

We now provide delivery to outlying islands (including Cheung Chau, Lamma Island & Ping Chau). Click for details.

Healthy Express - Instructions for placing overseas orders from Hong Kong

Instructions for placing overseas orders from Hong Kong





When using the company's services for the first time, we strongly recommend that you read the information of this article first to understand the restrictions in various places!

1. Definition

1.1 "Customer" refers to the orderer, recipient or person who placed the order as stated in the order.
1.2 "Delivery Company" and "Logistics Company" refer to Hongkong Post, S.F. Express (Hong Kong) Co., Ltd. or DHL Express (if applicable), or other delivery companies, branches, associated companies, and agents receiving the express or an independent contractor.
1.3 "We" refers to Wing Hing Wai Organic Farm, Healthy Express Organic Shop or Healthy Express (abbreviated as HE).
1.4 "Express shipment" refers to all packages agreed to be accepted by the delivery company in a single order.
1.5 "Personal data" refers to any data that can be directly or indirectly related to an individual, through which the identity of the relevant person can be practicably determined, and the existence of the data is in a form that can be practicably inspected and processed.
1.6 "Terms and Conditions" refers to these terms and conditions, which may be changed by Healthy Express at any time without prior notice. For the avoidance of dispute, any amendments are immediately effective and binding upon posting on our official website.
1.7 "Waybill" includes any shipment identification code or document produced by Healthy Express platform system or the sender's automatic system, such as labels, barcodes or waybills and any electronic versions thereof.

2. The upper limit is 30 KG per carton (the higher actual weight and volume weight)
  • If a box exceeds 30 KG (the higher of actual weight and volume weight), an additional HKD 100/box is required.
  • If a box exceeds 40 KG (the higher of actual weight and volume weight), an additional HKD 600/box is required.

3. Terms of Service

Wing Hing Wai Organic Farm (Brand: Healthy Express, Homegrown Foods) acts as on behalf of the client to ship the order items.

The embargoed/restricted list and the following terms are determined to protect the interests of both parties. The sender is responsible for reading carefully before posting. If you have any questions/inquiries, please consult our company before posting.

We reserve the right to change the terms and conditions at any time without prior notice. In case of any dispute, we reserve the right of final decision.

It is recommended to read all the terms carefully before using the company's services. All terms and conditions will be updated from time to time. In case of dispute, please refer to the latest version published on this page. Please pay attention.

If there is any discrepancy between the English and Chinese versions of the terms, the Chinese version shall prevail.

4. Customs clearance

4.1 According to the import and export rules, for import/export items, except for items generally exempted from customs declaration*, the customer must submit a complete import/export declaration form to the customs within 14 days after the import/export of the items, otherwise a fine will be charged.

*For details of general exemption items, please click here.

4.2. The customer entrusts us as an agent for customs clearance and delivery of express shipments through customs. YouHealth can complete or entrust a third party (such as a delivery company) to complete or entrust a third party or forward the shipment to the recipient's customs broker or other address in accordance with the requirements of a reasonably considered authorized person.

4.3. The delivery company will assist the sender in customs clearance and other procedures, and such assistance will be at the customer's (including the receiver's) own risk and expense. Should customs authorities require additional documentation for the purpose of confirming export/import declarations, it is the customer's responsibility to provide the required documentation at his own expense.

4.4 HE will evaluate and analyze the freight and tariffs of each package to ensure the smooth customs clearance of each package. However additional charges are not included in the system shipping cost and we may charge additional charges. If the package is not successfully cleared through customs, all costs (re-delivery, return costs and customs clearance costs) will be borne by the customer.

5 Delays

HE will use reasonable efforts to dispatch the shipment in accordance with its normal shipping standards, but these standards are not binding and do not form part of the contract between YouHealth and the sender. HE will not be liable for any loss or damage caused by shipping delays. This time is not guaranteed and is not part of the contract.

If there is any discrepancy between the English and Chinese versions of the terms, the Chinese version shall prevail.


Shipping information

The customer needs to select the appropriate delivery and payment method in the order, and the customer needs to pay the order amount of the goods and freight in the order information in full. The freight displayed in the order information is only a preliminary evaluation fee.

Shipping Information - Understand the restrictions of various places!
 
Hong Kong to Mainland China 🇨🇳

According to Chinese laws, all personal imports must be registered with their real names, and all services sent to China must provide the recipient's ID number/residence permit number. If not provided, we will ask for the recipient's ID card from the customer positive and negative sides of . If the recipient is an individual, regardless of the value of the declared item, proof of the value of the item (shopping receipt, screenshot of online shopping, copy of invoice, etc.) must be provided.

Import express tax information that needs to be paid by the recipient customer in the mainland when sending the package.

See attached Prohibited Items list for China Import Regulations


Ship to Taiwan 🇹🇼

According to the laws of Taiwan, all personal imported items need to be registered with real name. All services sent to Taiwan need to provide the recipient's ID number/residency card number. The customer inquires and asks for the recipient's ID number / residence permit number, and the customer is responsible for the delay of the package caused by this.

Delivery range in remote areas of Taiwan: For inquiries in remote areas, please click here.


Ship to UK 🇬🇧

Since the UK left the EU, the UK government has made some major changes to VAT for importers and exporters. The total value of goods imported into the UK (including England, Scotland and Wales) is less than or equal to £135 (excluding freight and insurance, and any other identifiable duties and taxes), and the supply VAT (supply VAT) ) in lieu of import VAT, which is collected by the seller at the time of sale and paid on regular VAT declarations.

As long as you purchase items from overseas in the following ways, you need to pay:

Items purchased online
Purchased overseas and sent back to the UK
Gift

Total Value Calculation

Value-added tax (VAT) and customs duties (Customs Duty) are calculated as follows:

VAT
( (value of shipment + postage + packing + insurance) – £39 )x 20% + post office handling charges
Customs Duty
((value of shipment + postage + packing + insurance) – £135) x 2.5% + post office handling charge

1) Dried seafood, seasonings and sauces need to use UPS/DHL/Hong Kong Post for independent customs clearance and cannot use LHK Safe Service.

2) If there is a TOR 1 tax-exempt person, you need to fill in the TOR No. when placing the order, and send the TOR file to the customer service. We do not charge additional fees for TOR 1 tax-exempt persons, so LHK Express's responsibility is only to assist customers to declare. If the tax is unfortunately charged in the end, customers can refer to the TOR1 VAT refund steps to fill in the C285 form and need to refund the tax to HMRC.

See attached Prohibited Items list for UK import restrictions.


Ship to Canada 🇨🇦

1)The Canadian import duty-free allowance is only CAD 20, so the general courier package sent to Canada will definitely be taxed. LHK Express recommends customers to use LHK Service Service, 7-12 days to arrive, including tax and customs clearance, the recipient does not need to deal with any logistics issues, it is very suitable for gifting to relatives and friends, to avoid the recipient's embarrassment due to tax payment.

*The tax package is only limited to general goods (general goods, non-high-value items) and sensitive goods (cosmetics). If you are not sure, please contact customer service staff.

*High value items, such as mobile phones, computers, cameras, will not be tax-included. However, it is still possible to use UPS/DHL/Hong Kong Post to ship to Canada, and the recipient will pay 5-25% (GST/HST) tax, which varies by state.

See attached Prohibited Items list for US / Canada import restrictions.


Ship to Australia 🇳🇿

Sending food containing medicinal ingredients (except Western-style health products such as vitamin pills) and tea bags, snacks and dried Food must use UPS/DHL/Hong Kong Post.


Ship to USA 🇺🇸

importing food into the usa

The following are considered food items by the Food and Drug Administration (FDA):

  • Dietary supplements and food ingredients
  • Beverages (including alcoholic beverages and bottled water)
  • fruits and vegetables
  • Fish and Seafood
  • Dairy and Eggs
  • crops as food or food ingredients
  • Canned & Frozen Foods
  • live edible poultry
  • Baked Goods, Snacks, Candy & Gum
  • Animal Feed & Pet Food

U.S. Tariff Regulations

Tariff (tariff/duty) is a tax levied on the value of goods. U.S. tariffs are divided into ordinary tariffs, temporary tariffs or additional tariffs, and different tariffs are levied according to different origins or import sources. For example, in March 2018, the President of the United States announced that the United States would impose additional tariffs on certain imported products from the Chinese mainland. You may have heard the news that the United States changed the preferential tariff status of Hong Kong earlier, or that Hong Kong products should be marked as made in China when imported into the United States; Chinese goods on the list are subject to higher import duties. Individual U.S. states or regions may charge sales tax or other local taxes, which importers may need to pay along with customs duties.

UPS/DHL/Hongkong Post must be used to send items containing medicinal ingredients (except Western-style health products such as vitamin pills) and tea bags, snacks and dry goods.

If shipping from Hong Kong to the United States, in most cases an import declaration form from the US Customs is required. We will complete the "Required Information for Prior Notice to the Food and Drug Administration (FDA)" and attach it to the shipping documents to ensure that all necessary details are attached, and the product is accurately described and securely affixed to the outside of the shipment or package . Our sender needs to clearly provide the following information:

  1. The seller's name and address, and an English description of the item. Item descriptions must be detailed and accurate, listing materials such as antique silver teapots or silk kimonos. Because this information will determine the classification number and tax rate assigned by customs when the goods arrive in the United States, if the information is incorrect, you may pay the wrong (eg higher) tax rate for the goods. If it is so inaccurate that it appears to be intentionally misleading, US Customs will randomly inspect packages and potentially seize your shipment and possibly charge you a fine.
  2. The quantity of each type of item being shipped.
  3. The purchase price in U.S. dollars, and provide the unit price (if more than one item was purchased), and the total value of all similar items. Some people either want to avoid customs duties, or don't want people to know the value of an item to avoid it being stolen. However, it is illegal to falsely declare the value of the goods on the customs declaration form. If the buyer and the seller want to prevent theft, both parties should negotiate to insure the package.
  4. The country of origin of the product itself (not necessarily equivalent to the country where the item was purchased).

Shipments require a copy of the Prior Notice confirmation for that shipment, and the  Prior Notice confirmation number must be clearly marked on the shipment invoice. "Food" or "Food Stuff" must be marked on the bill of lading.

Item value Customs clearance requirements

$2,000 or more is held in the mail facility until you can arrange official entry. This may involve hiring a customs broker to help you clear customs, or submitting the documents yourself.
$800-2,000 US Customs officials will usually prepare the import documentation, assess appropriate duties, and release delivery.
Under $800 usually clears without any additional documentation from US Customs.

Sending food containing medicinal ingredients (except Western-style health products such as vitamin pills) and tea bags, snacks and dried Food must use UPS/DHL/Hong Kong Post.

What types of commodities are exempted?

The following are exempt from Prior Notice requirements:

  • All Personal food shipments: Food in household goods, food items sent person to person for non-commercial purposes.
  • Food purchased by a traveler and mailed or shipped to the traveler's U.S. address by the traveler;
  • Gifts purchased at a retailer and shipped by the purchaser, not the the retailer;
  • Food contained in diplomatic pouches.

Note: This does not include shipments sent from a retailer (e.g. from us) or distributor to an individual. Such shipments do require Prior Notice.

The FDA has the sole authority to determine the scope of the covered commodities. Further details are available on the FDA Website.

For US IMPORT REGULATIONS: please read this article.
 

Information of Other Countries

  • Send parcel to Thailand🇹🇭
  • Hong Kong to Japan 🇯🇵
  • Hong Kong to Korea🇰🇷
  • Hong Kong to New Zealand 🇳🇿
  • Hong Kong to Singapore 🇸🇬
  • Hong Kong to Indonesia🇮🇩
  • Hong Kong to Australia🇳🇿
  • Hong Kong to Vietnam🇻🇳
  • Hong Kong to EU🇪🇺
  • Hong Kong to Malaysia 🇲🇾


Is there a limit on the size and weight of each box?
 
Actual weight VS volumetric weight, whichever is higher.

Volumetric weight calculation formula:

Length (cm) × Width (cm) × Height (cm) ÷ 5000 = (kg)

example:

Volume weight: length 30cm × width 30cm × height 30cm ÷ 5000 = 5.4KG

Actual weight: 4KG

The final freight is calculated at 5.5KG.

If a box exceeds 30 KG (the higher of actual weight and volume weight), an additional HKD 100/box is required.

If a box exceeds 40 KG (the higher of actual weight and volume weight), an additional HKD 600/box is required.


Basic compensation

1. Shipments with a declared item value exceeding HK$500.

1.1 The company's maximum compensation amount for each order is HKD 500. If the value is too high, insurance must be purchased separately. If any loss occurs, the customer shall bear all risks by himself.

1.2 The basic compensation will be compensation for the loss of the package, and the compensation for package damage is difficult to determine, so the investigation report of the transporter will prevail; if it is the responsibility of the transporter, the insurance will cover the declared value of the sender's order in our company Compensation up to HK$500.

1.3 Fragile items are packaged by our company, which may incur additional costs. If the value of the item exceeds HKD 500, the customer needs to purchase additional insurance.


 
2. Shipments with a declared item value not exceeding HK$500.

2.1 The company will compensate the value of the lost items, the maximum compensation amount is HKD 500.