If there is any omission in the delivery on the day of delivery, or there is an item out of stock, we will mark "refund" on that item on the delivery slip, and we will arrange a refund on the original order. Customers can also remind us to make a replenishment on the next order. Replenish the goods.
🔅 Due to the fact that the online pricing of some fresh ingredients (including Kamei Chicken, Kinying Pork, etc.) is slightly different from the actual product label price, because the supplier cannot give us enough retail profit, the product pricing will be slightly higher (generally not higher than 5%) to make up for the extra cost of packaging and logistics for chilled goods (we pick up most of the fresh ingredients from the supplier in person). Sometimes the actual weight is higher than the specified weight in the online store, and sometimes the actual weight is lower than the specified weight, and some of our customers will get 3% to 10% discounts. price. With the above measures, we hope to meet the needs of some customers with free shipping measures for lower orders.
❤️ Since we all cherish good customers who are friendly, polite and reasonable, good customers and regular customers will find special surprises in our delivery orders from time to time.
If the payment method supports the online refund function, we will use the original payment method to refund the money, use the order "comment" or directly use WhatsApp (9469 7496), contact us, we will deal with it as soon as possible.
👁🗨 However, as third-party payment flows will charge us transaction fees, Healthy Express has subsidized 1.2-3.2% of transaction fees for you. Therefore, in any case for a refund, we will recommend to use the 💰 Store Credit 💰 to refund the money, and look forward to your next visit.
Note that once the order is submitted, no matter whether the payment is successful or not, we consider that the customer has successfully placed the order for us, and we will arrange the delivery. If customers have special reasons to cancel the order, they can cancel the order on the same day, or they can use WhatsApp 94697496 / 35651770 to contact us.
Payment method remarks:
❌ Indicates that this payment method does not support online refunds.
✅ Indicates that this payment method supports online refund
