Welcome everyone to visit "Healthy Express", thank you very much for your support. When a customer uses the company's website and places an order, it means that you have agreed to abide by the terms and conditions on this platform. These Terms and Conditions shall be governed by the laws of Hong Kong and shall be legally binding. These Terms and Conditions contain details of various sections of our services for reference. If there is any discrepancy between the Chinese and English content on the website, the Chinese version shall prevail.
(1) Scope of services
1. This platform provides customers with a series of different organic ingredients. The website will update and release different products and promotional activities. Customers can place orders directly on this platform or make inquiries by phone, but phone orders are not accepted.
2. Except for payment and shipping terms, this platform will not act as an agent for customers at any other level. It is also not responsible for the availability, quality, food safety, legality, suitability or whether the product content is as described.
3. In order to cater for people of different nationalities, this platform will provide translated versions including English versions for all information. However, we cannot guarantee that the translated content is correct. Customers must check and verify the translated content by themselves to verify its accuracy.
4. The company will not provide after-sales or maintenance services for any goods, unless the goods are damaged or need to be replaced after receipt.
5. The company reserves the right to refuse to provide services.
(2) User registration
1. If you want to buy products on this website, you don't need to register an account first, but customers can register an account when paying. The registered account will get a store credit rebate and record the delivery information, so that you don't need to re-enter next time. The account needs to be registered with a mobile phone number (or email), and guests also need to set a password for the account.
2. Guests are required to keep their passwords confidential and are responsible for managing their account information.
3. Customers must be responsible for the transactions or actions performed on this platform.
(3) Refund Terms
1. The customer should check the product immediately after receiving the product, and notify us immediately or within a reasonable time if any problem is found. At the same time, the customer needs to provide pictures as evidence, and we will arrange a return for the customer.
2. There are no pesticides and preservatives applied to organic vegetables and fruits, and it is normal to have blemishes on the surface. We will not return or exchange products based on personal subjective factors (worm bite, yellowing caused by weather factors, small insects derived from organic farming, aroma, size, sweetness, etc.). However, if the fruit is extensively damaged/damaged, we are happy to make return/replacement arrangements based on the degree of damage to the vegetables and fruits. Please contact our store's staff or WhatsApp us (94697496 / 35651770) within 24 hours and send us photos of the problematic fruits and vegetables.
3. The store does not accept claims from customers for products that do not meet personal "expectations" (thinking that the product is different from the type, appearance, taste and ideas he has seen), defects in product packaging and appearance, and will return to us. Acts that do not conform to the interests of both buyers and sellers include requesting returns, refunds, and refusals to pay on the basis of other national regulations, consumer rights regulations, complaints to government departments, intimidation, and legal appeals.
(4) Terms of use
1. All products on this platform are for personal and household use, and are not allowed for any commercial resale. We will not make a commitment to guarantee the quality of the goods after resale, and we have the right to refuse to sell products.
